We are so confident in our excellent service and quality products that we offer a 20-Day Satisfaction Guarantee. This applies to every product we sell. The guarantee is good for 20 days from the date of receipt. If you need to return any merchandise for a refund, simply bring it to the store or ship freight pre-paid to:

Greater Tennessee Flooring
222 W. Baxter Ave.
Knoxville, TN 37917

Some charges may apply. Remember, when buying matching carpet or tile, some slight variations in color and size should be expected on new orders. If you want complete warranty details, simply send us a request with our contact form . All our fine products are warranted by the manufacturer, and Greater Tennessee Flooring will act as your agent in trying to resolve an issue. While we are not the warranty provider and therefore ultimately will not be held responsible for defects in products, we will do everything in our power to assist you in any warranty claims you encounter. Your satisfaction is our goal.

LOW PRICE GUARANTEE – Nobody beats our price!

We guarantee it. We sell flooring products around the country. By purchasing flooring products directly from the manufacturers in large quantities we are able to purchase materials for 20 % to 50 % less than other flooring dealers who place orders through distributors and only order the amount of material needed to fill each order. By purchasing in full roll and truckload quantities we can get volume discounts and pass the savings on to you. In addition to all of this, we shop the competition daily to ensure that you receive the lowest price.

Unlike many home centers, our low price guarantee applies to every product we carry, not simply the ones we happen to have in stock. This gives you the freedom of choice only we can provide.

We take the hassle out of getting the lowest price. If you do find a lower price elsewhere our guarantee makes it easy- Simply  fax your quote to (865) 546-3983. If you have any other questions or concerns, please reach us on our Flooring Hotline (865) 522-0606 or use our contact form to send us an email and we will be more than happy to talk with you.

We must be able to achieve 100% customer satisfaction 100% of the time